1. Introduction and Scope
Raceworx KTM is committed to conducting all business activities with integrity, honesty, and transparency. This Code of Conduct outlines the ethical and legal standards that govern our interactions with customers, suppliers, competitors, and employees. As an accredited participant in the South African automotive industry, we are bound by the regulations enforced by the Motor Industry Ombudsman of South Africa (MIOSA).
This Code applies to all employees, management, and representatives of Raceworx KTM.
2. Legal and Regulatory Compliance
Raceworx KTM is committed to full compliance with all relevant South African laws and regulations, particularly the Consumer Protection Act (CPA) and the South African Automotive Industry Code of Conduct.
- Mandatory Adherence: Adherence to the MIOSA rules and procedures for dispute resolution is a legal obligation, not a voluntary membership.
- Fair Competition: We will not engage in anti-competitive practices, such as price fixing or sharing commercially sensitive information with competitors.
- Regulatory Cooperation: We will cooperate fully with the MIOSA, the National Consumer Commission (NCC), and any other regulatory bodies during investigations or dispute resolution processes.
3. Customer Treatment and Rights
Our customers are our priority. We are committed to providing high-quality products and services while upholding consumer rights.
- Honesty and Transparency: All information provided to customers regarding sales, pricing (including the breakdown of all costs), services, repairs, and warranty terms will be accurate, complete, and in plain, understandable language.
- No Unfair Practices: We will not use unfair, unjust, or unreasonable terms in any transaction or agreement.
- Right to Choose (Right to Repair): We respect the consumer’s right to have their vehicle serviced or repaired by an independent service provider (ISP), even during the warranty period, provided the ISP uses parts of “matching quality”. We will not void a warranty on this basis.
- Quality of Products and Services: We commit to high standards of quality in the products and services we offer, including new and used bikes, parts, accessories, and maintenance services.
4. Dispute Resolution Process
We aim to resolve customer complaints efficiently and fairly.
- Internal Resolution: We will make every reasonable effort to resolve any consumer complaints internally within 30 business days.
- Escalation to MIOSA: If a complaint cannot be resolved internally within this timeframe, we will inform the consumer of their right to refer the matter to the Motor Industry Ombudsman of South Africa (MIOSA) for alternative dispute resolution.
- Cooperation: We will participate in the MIOSA dispute resolution process in good faith.
5. Workplace Conduct and Ethics
We strive to maintain a professional, respectful, and safe working environment for all employees and customers.
- Respect and Decency: We treat all stakeholders with respect, honesty, and decency. Abusive or discriminatory behavior will not be tolerated.
- Integrity: Employees are expected to act with honesty and integrity in all business dealings and avoid conflicts of interest.
- Reporting Misconduct: We encourage employees to report any unethical, dishonest, or questionable behavior to management or an appropriate authority without fear of reprisal.
6. Commitment
By adhering to this Code of Conduct, Raceworx KTM reinforces its commitment to being a responsible and trusted participant in the South African automotive industry, providing excellent service to the riding community while upholding the highest ethical and legal standards.e checked through an automated spam detection service.